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Bloomistry UAE – www.bloomistryuae.com
1.1 These Terms and Conditions ("Terms") govern your access to and use of the Bloomistry UAE website, including www.bloomistryuae.com, mobile websites, related subdomains, and any services provided through these platforms (collectively, the "Website" or "Services").
1.2 By accessing, browsing, or using the Website and Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using the Website or Services.
1.3 Throughout these Terms, the terms "Bloomistry UAE", "we", "us", and "our" refer to Bloomistry UAE, while "you" and "your" refer to any person accessing or using the Website or Services.
2.1 All products displayed on the Bloomistry UAE website (www.bloomistryuae.com) are available for delivery throughout most areas of the UAE, unless otherwise specified.
2.2 Certain flower and plant products may be delivered in bud form to ensure maximum freshness and a longer vase life.
2.3 Some flowers and plants may be harmful or poisonous if ingested. For example, lilies can be extremely toxic to cats. If you require further information before placing an order, please contact our Customer Care team using the contact details provided in Section 7.
2.4 All products are subject to availability. In the event of supply difficulties, Bloomistry UAE reserves the right to substitute any product with an alternative of equal or greater value and similar style and quality without prior notice. Where possible, Bloomistry UAE may contact the customer to discuss and agree on a suitable substitution.
2.5 If we are unable to fulfil all or part of your order, including any suitable substitute product, we will notify you as soon as reasonably possible and issue a full refund for the unavailable item(s) no later than seven (7) days after the intended delivery date.
2.6 Products will be delivered on the date selected during checkout and within the delivery timeframe chosen, unless an alternative delivery service has been selected.
2.7 We guarantee the freshness of our flowers for up to seven (7) days from the date of delivery or collection, provided that the care instructions supplied with the product are followed.
2.8 Food and edible products may contain allergens. Please refer to the individual product descriptions and ingredient information available on the relevant product pages before placing your order.
3.1 All prices displayed on www.bloomistryuae.com are valid at the time of purchase and may remain unchanged for up to fourteen (14) days from the date an order is placed, unless otherwise stated.
3.2 All prices shown on the Website are inclusive of Value Added Tax (VAT) where applicable for deliveries within the United Arab Emirates.
3.3 Please note that product and delivery prices displayed on www.bloomistryuae.com, its mobile website, or any related subdomains may occasionally differ from prices offered through direct customer service channels, promotional campaigns, or third-party sales platforms.
3.4 Bloomistry UAE reserves the right to amend product prices, delivery charges, and promotional offers at any time without prior notice. Any changes will not affect orders that have already been confirmed and paid for.
4.1 You will be guided through the ordering process on www.bloomistryuae.com and will be required to provide complete and accurate information, including your personal details, the recipient's details, delivery information, and payment details.
4.2 Bloomistry UAE accepts payment through most major credit and debit cards, as well as other payment methods displayed at checkout. We reserve the right to modify accepted payment methods at any time without prior notice.
4.3 By clicking the "Pay Now" or equivalent button during the checkout process, you confirm that all information provided is accurate and that you agree to be bound by these Terms & Conditions and any policies published on www.bloomistryuae.com.
4.4 All orders are subject to acceptance by Bloomistry UAE. Once your order has been placed, you will receive an email confirmation acknowledging receipt of your order and advising that it is being processed. A contract between you and Bloomistry UAE will only be formed once this confirmation has been issued.
4.5 Bloomistry UAE does not knowingly accept orders from individuals under the age of sixteen (16) years. By placing an order, you confirm that you are at least sixteen (16) years of age or have obtained the consent of a parent or legal guardian.
5.1 To avoid delays or delivery issues, please ensure that you provide complete and accurate delivery details, including the recipient's full address and contact number, along with your own daytime contact number and/or email address. Bloomistry UAE may contact you or the recipient if additional information is required to complete the delivery.
5.2 While we make every reasonable effort to ensure delivery on the requested date and within the selected delivery timeframe, deliveries are carried out by Bloomistry UAE and/or third-party courier partners. In exceptional circumstances where delivery cannot be completed as requested, we will notify you as soon as reasonably possible and either arrange an alternative delivery solution or provide a refund in accordance with Clause 2.5.
5.3 Please note that certain locations, including hospitals, hotels, offices, and other secure premises, may have restrictions on direct room or unit deliveries. In such cases, orders may be left with reception, concierge, security personnel, or another designated representative. Please contact Customer Care for further information.
5.4 Deliveries will be made to the address provided at the time of ordering in good faith. Bloomistry UAE cannot accept responsibility if the recipient is no longer at the specified address or if the recipient or another individual at the location refuses or fails to return the delivered items.
5.5 If the courier is unable to locate the recipient, obtain access to the delivery location, or leave the order in a safe and secure place, Bloomistry UAE reserves the right to return the order and arrange a re-delivery at a later time, which may incur additional charges.
5.6 Customers are responsible for reviewing all applicable delivery charges, delivery areas, and order cut-off times before placing an order.
5.7 Timed delivery services are subject to availability and may be withdrawn, restricted, or modified without prior notice during peak periods, public holidays, or unforeseen operational circumstances.
5.8 Delivery cut-off times may vary during busy periods, promotional campaigns, holidays, and special occasions without prior notice.
5.9 Bloomistry UAE shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, government action, labour disputes, transportation disruptions, utility outages, communication failures, or any other force majeure event.
5.10 All delivery services are subject to availability and delivery area coverage.
5.11 Certain delivery services, including same-day, express, and timed delivery options, may be suspended, restricted, or withdrawn without prior notice during peak periods, public holidays, promotional campaigns, or unforeseen operational circumstances.
5.12 Delivery fees may vary depending on the delivery location, selected delivery service, seasonal demand, and time of year.
5.13 Orders for locations outside Bloomistry UAE's standard delivery network, including but not limited to Fujairah, Hatta, Khor Fakkan, Dibba, the Western Region, and other remote areas, may incur additional delivery charges. Customers will be informed of any applicable surcharge as soon as reasonably possible after the order has been received.
Dev note: Former clauses 5.8 and 5.12 ("delivery cut-off times may vary") said the same thing twice, so they have been merged; the old 5.13–5.14 are now 5.12–5.13.
6.1 If you wish to amend or cancel an order, please contact our Customer Care team as soon as possible by email at [email protected] or through the contact methods listed on www.bloomistryuae.com. To assist us in processing your request, please provide:
We recommend providing at least 48 hours' notice prior to the requested delivery date. While we will make every effort to accommodate amendments or cancellations, requests cannot be guaranteed once order preparation has commenced.
6.2 Due to the nature of our products, orders for the following items cannot be cancelled or returned: (i) perishable goods, including flowers and plants, once they have been dispatched for delivery; and (ii) customised, personalised, or made-to-order products where the preparation or customisation process has already begun.
6.3 As flowers and plants are perishable products, Bloomistry UAE cannot accept their return once dispatched. If a non-perishable item is approved for return, it must be returned in its original condition and packaging to the address designated by Bloomistry UAE's Customer Care team. The returned package must clearly display the relevant order number and any other information requested by our team.
6.4 If you believe your credit card, debit card, or payment method has been used fraudulently in connection with a transaction on www.bloomistryuae.com, please contact your payment provider immediately and notify Bloomistry UAE. You may be entitled to reimbursement or chargeback rights in accordance with applicable banking regulations and the policies of your card issuer.
7.1 If you are not satisfied with the products or services provided by Bloomistry UAE, please contact our Customer Care team in the first instance.
7.2 Customer Care is available from 8:00 AM to 12:00 Midnight, 7 days a week.
7.3 Due to the perishable nature of many of our products, we recommend that any complaint be submitted within one (1) working day of the delivery date or intended delivery date to enable us to investigate and resolve the matter promptly.
7.4Complaints Policy. If you have a complaint regarding a product or service, please contact us immediately using any of the methods listed in Clause 7.1. We will make every reasonable effort to resolve the issue promptly, which may include replacing the arrangement or, where appropriate, providing a voucher or refund at our discretion. To help us process your complaint efficiently, please provide your order number and a contact telephone number.
7.5Refunds Policy. Where a refund is approved, the refund will be processed to the original payment method used for the purchase. Bloomistry UAE will initiate the refund as soon as reasonably possible; however, the time taken for the funds to appear in your account may vary depending on your bank or payment provider. Any delays should be addressed directly with your card issuer or payment provider.
Dev note: The site header/footer shows a different support number (+971 50 300 1290) than Clause 7.1 (+971-4-7181991). Please confirm with the owner which number(s) should appear here.
8.1 While Bloomistry UAE uses reasonable efforts to ensure that www.bloomistryuae.com and its services operate continuously and without errors, we do not guarantee uninterrupted availability. We accept no liability for interruptions, technical issues, defects, or circumstances beyond our reasonable control that may affect the operation of the Website or our services.
8.2 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
8.3 Subject to Clause 8.2, Bloomistry UAE's total liability arising from or related to any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed five (5) times the total amount paid by you for the relevant products or services.
8.4 Subject to Clauses 8.2 and 8.3, Bloomistry UAE shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business opportunities, loss of contracts, loss of data, or any other economic loss arising from the use of, or inability to use, www.bloomistryuae.com or any services provided through the Website. Nothing in these Terms & Conditions shall affect your statutory rights under applicable consumer protection laws relating to the quality, fitness for purpose, or description of products supplied.
8.5 Subject to Clause 2.5, Bloomistry UAE shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
8.6 Bloomistry UAE acknowledges its legal obligation to supply products and services in accordance with the contract formed between Bloomistry UAE and the customer.
9.1 Bloomistry UAE promotional codes (also referred to as "voucher codes" or "discount codes") may be used for eligible purchases made through www.bloomistryuae.com for delivery within the United Arab Emirates.
9.2 Promotional codes must be entered during the checkout process in the designated promotional code field. Promotional codes cannot be applied to orders that have already been placed or completed.
9.3 Unless otherwise stated, promotional codes are limited to one use per customer and are intended solely for the recipient to whom they were issued. Promotional codes may not be transferred, resold, or shared for unauthorized use.
9.4 Promotional codes may be subject to expiration dates, redemption limits, minimum order values, or other restrictions. If a promotional code cannot be accepted, this may be because it has expired, reached its maximum redemption limit, or does not meet the applicable terms. Any such restriction will be communicated during the checkout process and the discount will not be applied.
9.5 Certain promotional codes may only be valid for selected products, collections, categories, or delivery services. Where applicable, any restrictions will be communicated at the time the promotional code is advertised or issued.
9.6 Promotional codes cannot be exchanged for cash, credit, or any alternative benefit and may not be used in conjunction with any other promotion, discount, offer, or voucher unless expressly stated otherwise.
9.7 Where a promotional code provides a percentage discount, the discount will apply only to eligible products and will not apply to delivery charges, service fees, taxes, or other charges unless specifically stated.
9.8 Bloomistry UAE reserves the right to withdraw, suspend, amend, or cancel any promotional code or promotion at any time without prior notice where reasonably necessary, including in cases of suspected misuse, fraud, technical error, or circumstances beyond our control.
9.9 Bloomistry UAE reserves the right to amend these Promotional Code terms at any time. Any updates will be published on www.bloomistryuae.com and will take effect immediately upon publication unless otherwise stated.
9.10 Promotional codes may not be used to purchase Bloomistry UAE gift cards unless expressly stated otherwise. However, valid gift cards may be used in conjunction with eligible promotional codes when making purchases through www.bloomistryuae.com, subject to the terms of the applicable promotion.
10.1 Bloomistry UAE reserves the right to amend, update, or supplement these Terms & Conditions at any time. Any changes will be published on www.bloomistryuae.com, and it is your responsibility to review the Terms & Conditions whenever you access or use the Website or Services. Unless otherwise stated, changes shall take effect immediately upon publication.
10.2 Bloomistry UAE reserves the right to suspend, restrict, modify, or terminate access to www.bloomistryuae.com and/or any related services at any time and for any reason without liability, where permitted by applicable law.
10.3 These Terms & Conditions incorporate all notices, policies, disclaimers, and other terms published on www.bloomistryuae.com. In the event of any conflict between these Terms & Conditions and any other published policy, these Terms & Conditions shall prevail. If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 Bloomistry UAE is committed to protecting your privacy and handling personal information in accordance with applicable UAE data protection laws and regulations. Personal information collected through www.bloomistryuae.com will only be used for the purposes of fulfilling orders, providing services, communicating with customers, and as otherwise described in our Privacy Policy.
10.5 Except in cases of fraudulent misrepresentation, these Terms & Conditions, together with any policies or documents referenced herein, constitute the entire agreement between you and Bloomistry UAE and supersede all prior discussions, communications, representations, understandings, and agreements, whether written or oral, relating to the subject matter of these Terms.
10.6 All purchases made through www.bloomistryuae.com shall be deemed to have been made within the United Arab Emirates. These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising from or relating to these Terms & Conditions or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
11.1 All content available on www.bloomistryuae.com, including but not limited to text, graphics, photographs, images, logos, designs, artwork, product descriptions, software, website design, and other materials, is owned by or licensed to Bloomistry UAE and is protected by applicable intellectual property laws. You may access and use the Website solely for your personal, non-commercial use. Any reproduction, copying, modification, distribution, transmission, publication, display, sale, licensing, or other use of any content from www.bloomistryuae.com without the prior written consent of Bloomistry UAE is strictly prohibited.
11.2 The name "Bloomistry UAE", its logos, branding elements, and any associated trademarks, trade names, service marks, and domain names are the property of Bloomistry UAE or its licensors. No right, title, or interest in any trademark or intellectual property is granted to you through your use of the Website. Any unauthorized use of Bloomistry UAE's intellectual property is strictly prohibited and may result in legal action.
12.1 The Bloomistry UAE My Account Service ("Service") is provided as a complimentary feature for customers using www.bloomistryuae.com. To provide and maintain the Service, Bloomistry UAE may collect and store certain personal information. Except where required or permitted by law, personal information collected through the Service will be used solely for the purposes described in our Privacy Policy and to facilitate your use of the Service.
12.2 To register for a My Account, you must be at least eighteen (18) years of age.
12.3 When registering for the Service, you will be required to create a password. You are responsible for maintaining the confidentiality of your password and account credentials and for all activities conducted under your account. If you believe your account has been compromised or accessed without authorization, you must notify Bloomistry UAE immediately. If you forget your password, you may use the password recovery function available on the Website.
12.4 If Bloomistry UAE reasonably believes that there has been, or is likely to be, a breach of security, unauthorized access, or misuse of the Website or Service, we reserve the right to require a password change, suspend access, or take any other action necessary to protect the Website and its users.
12.5 You are responsible for ensuring that all information provided during registration and throughout your use of the Service is accurate, complete, and up to date.
12.6 You must promptly update any changes to your personal information through your account settings to ensure that the information held by Bloomistry UAE remains accurate and current.
12.7 The Service is intended solely to facilitate purchases and customer interactions through www.bloomistryuae.com. You must not use the Service or Website for any unlawful purpose, including but not limited to:
12.8 Bloomistry UAE reserves the right to remove, refuse, suspend, or restrict any content, account, or activity that it reasonably believes violates these Terms & Conditions or applicable laws.
12.9 While Bloomistry UAE takes reasonable measures to maintain the availability, security, and reliability of the Service, we make no warranties or representations, whether express or implied, regarding the uninterrupted operation, accuracy, availability, or error-free performance of the Service. Any reminder services, notifications, or automated communications provided through your account are offered on a best-efforts basis. Bloomistry UAE shall not be liable for any loss, damage, or inconvenience arising from delayed, failed, or non-delivered communications.
12.10 Access to the Website and Service may occasionally be restricted, suspended, or interrupted to allow for maintenance, upgrades, security enhancements, or other operational requirements.
12.11 These My Account terms form part of, and should be read together with, the general Terms & Conditions governing the use of www.bloomistryuae.com, as well as our Privacy Policy and any other applicable policies published on the Website.
12.12 Bloomistry UAE is committed to handling personal information in accordance with applicable UAE data protection laws and regulations. By registering for the Service, you consent to the collection, storage, and processing of your personal information as described in our Privacy Policy. Where you provide personal information relating to another individual, including but not limited to names, addresses, contact details, birthdays, or delivery information, you confirm that you have obtained the necessary consent or legal authority to provide such information to Bloomistry UAE for the purposes of providing our services.
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