Shipping & Delivery

We deliver across the United Arab Emirates, subject to location availability.

Delivery charges may vary depending on the destination, delivery time, and order size. The applicable delivery fee will be displayed during checkout or confirmed by our customer service team.

Same-day delivery is available for eligible orders placed within our daily cut-off time.

Selected orders may be delivered within approximately 3 hours, depending on:

For urgent orders, please contact our team before placing your order.

Customers may select a preferred delivery date and time slot during checkout.

We always aim to deliver within the selected time slot. However, delivery times are estimates and cannot be guaranteed during peak periods, public holidays, Valentine's Day, Mother's Day, Eid, Christmas, or other high-demand occasions.

Each floral arrangement is handcrafted after the order is confirmed.

Orders are prepared according to the selected design, size, colour theme, and personalised instructions. Preparation time may vary depending on the complexity of the arrangement.

Please provide complete and accurate delivery details, including:

Bloomistry will not be responsible for delays caused by incomplete or incorrect delivery information.

The recipient should be available to receive the order during the selected delivery period.

When necessary, our delivery team may contact the recipient to confirm the location or arrange access to the building.

If the recipient is unavailable, the order may be:

Additional delivery charges may apply when a second delivery attempt is required.

Flowers are seasonal and subject to daily market availability.

When a particular flower, colour, wrapping material, vase or decorative item is unavailable, Bloomistry may substitute it with a similar item of equal or greater value while maintaining the overall appearance, quality and style of the arrangement.

Although we make every effort to deliver on time, delays may occasionally occur due to:

Our team will keep you informed whenever a significant delay occurs.

All arrangements are carefully inspected before dispatch.

Should your order arrive damaged or significantly different from the confirmed order, please contact us within two hours of delivery and provide:

Our team will review the matter and provide an appropriate resolution where applicable.

For delivery assistance, urgent orders or special delivery requests, please contact the Bloomistry Customer Care Team through our website or WhatsApp.